{"id":7477,"date":"2024-04-29T14:31:19","date_gmt":"2024-04-29T14:31:19","guid":{"rendered":"https:\/\/matriks.visibly.dk\/?page_id=7477"},"modified":"2024-04-29T14:32:34","modified_gmt":"2024-04-29T14:32:34","slug":"support","status":"publish","type":"page","link":"https:\/\/matriks.visibly.dk\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7477\" class=\"elementor elementor-7477\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ccfefb e-flex e-con-boxed e-con e-parent\" data-id=\"3ccfefb\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-12b8150 e-con-full e-flex e-con e-child\" data-id=\"12b8150\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2cab1e elementor-widget elementor-widget-text-editor\" data-id=\"c2cab1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/matriks.visibly.dk\/en\/produkter\/\">\u00ab Tilbage til produkter<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959fbce elementor-invisible elementor-widget elementor-widget-einar_core_section_title\" data-id=\"959fbce\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tSupport\t\t\t<\/h1>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb67f0 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5cb67f0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611b8b6 elementor-widget elementor-widget-text-editor\" data-id=\"611b8b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Kunder<\/strong><\/p>\n<p>Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp.<\/p><p><br><\/p>\n<p><\/p>\n<p><strong>Partner<\/strong><\/p>\n<p>Partnere er altid velkomne til at kontakte os for produktrelaterede sp\u00f8rgsm\u00e5l. Hvis problemet er relateret til en fejl i vores software, l\u00f8ser vi selvf\u00f8lgelig problemet uden beregning. Hvis problemet imidlertid ikke er relateret til en fejl i vores software (dvs. tilpasning i kundens l\u00f8sning), opkr\u00e6ver vi vores normale timepris for support.<\/p><p><br><\/p>\n<p><\/p>\n<p><strong>SLA (Service Level Agreement)<\/strong><\/p>\n<p>Vi er forpligtet til at reagere p\u00e5 alle serviceanmodninger inden for 48 timer. Dette er ikke det samme, som at sagen vil blive lukket inden for 48 timer. Vi vil altid sigte efter at hj\u00e6lpe vores kunder og partnere hurtigst muligt, men svartiden for en foresp\u00f8rgsel afh\u00e6nger meget af anmodningens kompleksitet.<\/p><p><br><\/p>\n<p><\/p>\n<p><strong>Produkt roadmap<\/strong><\/p>\n<p>Vi er forpligtet til at g\u00f8re vores software tilg\u00e6ngelig p\u00e5 den nyeste platform s\u00e5 hurtigt som muligt og senest 2 m\u00e5neder efter udgivelsen af en ny Microsoft Dynamics NAV-version. Vi str\u00e6ber altid efter at bruge s\u00e5 meget standardfunktionalitet som muligt. Vi \u00f8nsker at efterlade \u2013 et s\u00e5 lille fodaftryk som muligt \u2013 i standardfunktionaliteten.<\/p>\n<p><br><\/p>\n<p><strong>Supportlivscyklus<\/strong><\/p>\n<p>Vi forpligter os til at supportere vores produkter p\u00e5 den nuv\u00e6rende Microsoft Dynamics NAV-platform og den tidligere version. For produktversion, der vedr\u00f8rer \u00e6ldre versioner af Microsoft Dynamics NAV-platformen (eller Navision), m\u00e5 du forvente l\u00e6ngerevarende supporttid p\u00e5 \u2013 og vi kan opkr\u00e6ve gebyr for tjenesten.<\/p>\n<p><br><\/p>\n<p><strong>Kontakt<\/strong><\/p>\n<p>Matriks er forpligtet til at st\u00f8tte vores kunder og partnere med alle slags produktrelaterede tjenester. Du er altid velkommen til at kontakte os p\u00e5:&nbsp;<a href=\"mailto:support@matriks.com\">support@matriks.com.<\/a>&nbsp;Vi beder dig om at udarbejde en klar og pr\u00e6cis beskrivelse af dit problem. Dette vil hj\u00e6lpe os, med at hj\u00e6lpe dig.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8201fbc e-con-full e-flex e-con e-parent\" data-id=\"8201fbc\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t<div class=\"elementor-element elementor-element-5ff82a6 e-con-full e-flex e-con e-child\" data-id=\"5ff82a6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-91b54c9 e-con-full e-flex e-con e-child\" data-id=\"91b54c9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-84d0d49 e-con-full e-flex e-con e-child\" data-id=\"84d0d49\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-865e892 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"865e892\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Vores kunder<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-299bb65 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-einar_core_section_title\" data-id=\"299bb65\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tVi arbejder med nogle af Skandinaviens st\u00e6rkeste virksomheder. Skal vi ogs\u00e5 arbejde med jer?\t\t\t<\/h4>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af3494 elementor-invisible elementor-widget elementor-widget-button\" data-id=\"0af3494\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt os i dag<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b94667 e-con-full e-flex e-con e-child\" data-id=\"1b94667\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b3e1f elementor-invisible elementor-widget elementor-widget-einar_core_clients_list\" data-id=\"e9b3e1f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"einar_core_clients_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-clients-list qodef-clients-list-enable-retina-scale qodef-grid qodef-layout--columns  qodef-gutter--no qodef-vertical-gutter--custom qodef-col-num--4 qodef-item-layout--image-only qodef-responsive--custom qodef-col-num--1512--4 qodef-col-num--1368--4 qodef-col-num--1200--3 qodef-col-num--1024--3 qodef-col-num--880--3 qodef-col-num--680--2 qodef-hover-animation--fade\" style=\"--qode-vertical-gutter-custom: 70px\">\n\t<div class=\"qodef-grid-inner\">\n\t\t<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/Carlsberg-logo.png\"\n\t\t\t\t\t\t\t width=\"1920\"\n\t\t\t\t\t\t\t height=\"1080\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/nykredit_leasing_logo.webp\"\n\t\t\t\t\t\t\t width=\"337\"\n\t\t\t\t\t\t\t height=\"74\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/logo.jpg\"\n\t\t\t\t\t\t\t width=\"125\"\n\t\t\t\t\t\t\t height=\"125\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/Sennheiser_logo_2019.svg.png\"\n\t\t\t\t\t\t\t width=\"512\"\n\t\t\t\t\t\t\t height=\"69\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/Mercedes-Benz_Logo_2010.svg.png\"\n\t\t\t\t\t\t\t width=\"1280\"\n\t\t\t\t\t\t\t height=\"324\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/sif-jakobs-logo-1.png\"\n\t\t\t\t\t\t\t width=\"296\"\n\t\t\t\t\t\t\t height=\"210\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/dpa_logo_tagline_blue.png\"\n\t\t\t\t\t\t\t width=\"1227\"\n\t\t\t\t\t\t\t height=\"262\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n<span class=\"qodef-e qodef-grid-item\">\n\t<span class=\"qodef-e-inner\">\n\t\t\t<span class=\"qodef-e-image\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"#\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"qodef-e-logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" src=\"https:\/\/matriks.visibly.dk\/wp-content\/uploads\/2023\/08\/vkr_holding_as_logo.jpeg\"\n\t\t\t\t\t\t\t width=\"100\"\n\t\t\t\t\t\t\t height=\"100\"\n\t\t\t\t\t\t\t alt=\"\"\/>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. Partner Partnere er altid [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-7477","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/pages\/7477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/comments?post=7477"}],"version-history":[{"count":4,"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/pages\/7477\/revisions"}],"predecessor-version":[{"id":7481,"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/pages\/7477\/revisions\/7481"}],"wp:attachment":[{"href":"https:\/\/matriks.visibly.dk\/en\/wp-json\/wp\/v2\/media?parent=7477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}